Our client is a fast-growing sports nutrition brand. They knew that one of the fastest routes to continued growth was by investing in their technology.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Problem
BULK have clients across the UK and Europe. This digital-first client knew they needed seamless operations and a strong tech backbone. However, their Chief Technology Officer left the business suddenly, leaving our client in a tight spot.
The tech team was already dealing with a major ERP system implementation, trying to improve their ways of working after a recent restructure. On top of that, their digital programme – responsible for enhancing the customer purchasing experience – wasn’t delivering at the pace or quality needed. With no tech leadership in place and multiple critical initiatives underway, the company needed urgent support to avoid costly delays and ensure business continuity.
The Solution
Delafeld Partners stepped in immediately, providing an experienced C-level tech leader as part of our CTO-as-a-Service offering. Our CTO hit the ground running, quickly stabilising the team, strengthening relationships with the external digital engineering partner, and assessing the tech team’s project portfolio.
One of the biggest challenges was getting clarity on priorities. We worked with the team to simplify processes, introduce better ways of working, and ensure all departments were aligned. A deep dive into the ERP programme revealed significant issues and, without intervention, it was clear it wouldn’t deliver the expected benefits. In addition, we assessed the tech team’s capabilities, identifying critical gaps in skills and capacity that needed addressing to support long-term business growth.
The Transformation
- Fully restructured ERP programme
- Improved collaboration with 3rd Party Logistics partners
- Delivered operational efficiencies
- Implementation of a cross-portfolio digital roadmap
Under our CTO’s guidance, the business quickly regained control. The ERP programme was restructured, and the successful rollout led to better operational efficiency and improved collaboration with the third-party logistics partner.
The digital roadmap – which had been fragmented – was given a new focus, with clearer team roles and streamlined delivery processes. The company-wide portfolio management function led to better strategic planning and faster execution of key initiatives.
Our work with this client has set their business up for the future. The new operating model provided a clear framework for the next CTO to step into and would minimise future disruption. With IT operations revamped, the stable, more scalable team would be able to maintain existing systems and drive future growth.
Delafeld Partners didn’t just fill a leadership gap – we helped transform the way technology functioned within the business, delivering lasting value beyond the immediate crisis.
