Following a cyber security incident, we created a disaster recovery plan for the client to ensure any future incidents were handled in an efficient and structured manner.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Problem
A leading service management company found itself grappling with the aftermath of a cyber security incident that exposed vulnerabilities in their disaster recovery processes. The incident highlighted a pressing need for a comprehensive and robust strategy to ensure that future disruptions could be managed swiftly and effectively. Without a clear recovery plan, the client faced the risk of prolonged downtime, operational inefficiencies, and potential reputational damage. Beyond the technical challenges, the incident had also shaken employee confidence, so there was a need for a solution that could restore trust internally and reassure their customers.
The Solutions
Delafeld Partners were bought in to design and implement a disaster recovery plan that went beyond patchwork fixes. We began by engaging with key stakeholders across the organisation to fully understand their existing processes, understand pain points and identify gaps. This collaborative foundation ensured that the plan we developed would be both effective and easy to adopt.
The disaster recovery plan that our team implemented used industry best practices and was clear, concise, and accessible to everyone involved. We knew clarity would be a priority, as all roles and responsibilities needed to be well defined and understood. Communication channels and contact details were meticulously reviewed and updated, providing a seamless framework for immediate action during future incidents.
Understanding that resilience isn’t a one-time achievement, we built in a regular review process. This proactive approach ensured the disaster recovery plan would remain relevant and effective, adapting to changes in technology, team structures, and potential new threats. Throughout the process, Delafeld Partners worked closely with client teams to embed this plan into their operational culture, making it a natural and trusted part of their risk management strategy.
The Transformation
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
Delafeld Partners were bought in to design and implement a disaster recovery plan that went beyond patchwork fixes. We began by engaging with key stakeholders across the organisation to fully understand their existing processes, understand pain points and identify gaps. This collaborative foundation ensured that the plan we developed would be both effective and easy to adopt.
The disaster recovery plan that our team implemented used industry best practices and was clear, concise, and accessible to everyone involved. We knew clarity would be a priority, as all roles and responsibilities needed to be well defined and understood. Communication channels and contact details were meticulously reviewed and updated, providing a seamless framework for immediate action during future incidents.
Understanding that resilience isn’t a one-time achievement, we built in a regular review process. This proactive approach ensured the disaster recovery plan would remain relevant and effective, adapting to changes in technology, team structures, and potential new threats. Throughout the process, Delafeld Partners worked closely with client teams to embed this plan into their operational culture, making it a natural and trusted part of their risk management strategy.
