A high end global art gallery wanted to assess their current technology platform and team to ensure efficiency, security and innovation.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Problem
As the client expanded to become a globally recognised art gallery, they realised their technology and team needed significant investment. Their existing team knew they needed a secure platform that could sustain their growth ambitions, but C-level technology leadership was absent and a blueprint for the future needed to be created.
The Solution
Delafeld Partners conducted a thorough Technology Maturity Assessment covering people, process and technology, starting with interviews of 20 business and IT stakeholders to map their technology landscape. Next, we did a detailed diagnostic to identify gaps in roles and responsibilities, capabilities and process within the IT department.
By working collaboratively with their tech team and using insights from our diagnostics, we delivered clear, strategies, including:
- Creating a demand management and prioritisation process
- Establishing a tech procurement and supplier management framework
- Technical and data security review of the digital asset management system
- Creating a business led tech strategy.
People were also a challenge for this client, so we provided a tailored role profile for a new tech leader (CTO) to drive future innovation and stability to enable the delivery of the business strategy
The Transformation
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
Our assessment gave our client clarity on their technology’s strengths and weaknesses as well as an understanding of the maturity and skills of the team. The leadership team could move forward with confidence, making the adjustments they needed based on the insights that the tech audit gave them. The joint vision meant employees were more motivated by the improvements that were made between the tech team and the wider organisation. Increased collaboration gave a stronger foundation to align IT with the business strategy.
With a strong blueprint for the transformation of the technology and digital functions and a new leader to drive the maturity, the client is now equipped to scale and innovate with confidence.
