Operating Model Design

Deep integration of technology to help you achieve your ambitions for business growth.

The Problem

Tech teams are under constant pressure to deliver business value, yet many organisations struggle with inefficiency, misalignment and a lack of clarity in their ways of working. Often operating in silos, they are disconnected from the wider-business and the priorities don’t align.

Leaders frequently hear that tech is a “black box” – invisible to the rest of the business, slow to deliver, and often failing to meet stakeholder expectations.

Without a clear Operating Model, tech investments can be wasted, delivery timelines extended, and frustration can build across both technical and business teams. The result? A disengaged workforce, high attrition rates, and a tech function that feels like an ongoing challenge rather than a strategic enabler of business growth.

Many organisations attempt to address these challenges through ad-hoc process changes or isolated improvements, but without a structured, end-to-end operating model, these efforts rarely lead to long-term success.

The Solution

Our Operating Model service transforms how tech teams work, collaborate and deliver value. More than just a process overhaul, it defines the essential capabilities a business needs and how they should work together for maximum efficiency and impact.

Our approach is collaborative, ensuring that your team is fully engaged in shaping a model that works for your organisation. We don’t impose a one-size-fits-all solution; instead, we co-design a tailored framework that aligns technology investments with business goals, improves visibility for stakeholders, and enables continuous delivery of value.

Our multi-disciplinary team combines expertise in technology strategy, change management, process optimisation, culture and business transformation which delivers both the structure and flexibility needed to thrive.

The Operating Model process

There are seven steps to implementing an Operating Model:

Understand

1. Understanding the business strategy through desktop analysis and stakeholder interviews to align the operating model with commercial and strategic priorities.

Map

2. Mapping existing and absent critical capabilities required to execute against the business model and strategic priorities.

Analyse

3. Analysing current ways of working so that we can minimise inefficiency, risk and pain points, which will establish clear design principles.

Define

4. Co-designing a high-level operating model to define team structures, workflows and governance frameworks

Role Clarification

5. Clarifying roles and responsibilities so that teams understand their purpose and contribution to success.

Governance

6. Establishing Operational Governance so that there are clear structures to improve decision-making and accountability

Impementation

7. Implementing change management via a roadmap, stakeholder engagement strategy and communication plan

The Transformation

A well-structured Operating Model offers the C-Suite improved visibility into tech initiatives (and how they support business objectives), faster return on investment through a more agile and responsible function and improved decision making thanks to stronger governance and less risk.

For tech leaders, an Operating Model will provide a more engaged and motivated team who are clear on roles, responsibilities and process. Delivery will meet business expectations, resulting in less conflict and evidence that tech is directly contributing to the bottom line.

Cutting-edge tools
that drive performance

If your technology is draining resources rather than optimizing them, we can get you back on track. A professionally managed services provider can give you the decisive edge to: