Does your organisation see the value and impact your tech team delivers?
Tech team leaders frequently hear that tech is a “black box” – invisible to the rest of the business, slow to deliver, and often fails to meet stakeholder expectations.
Under constant pressure to deliver business value but hampered by inefficiency, misalignment of priorities and lack of clarity in their ways of working, we’d urge senior tech leaders to consider:
- If your tech team works in a silo, disconnected from the wider business?
- How visible is the impact your tech team has to the rest of the business?
- Whether a clear Operating Model would help you maximise your tech investment?
Addressing these challenges through ad-hoc process changes or isolated improvements, without a structured, end-to-end operating model is not the route to long-term success.
Tech teams that deliver with clarity, speed and impact
Our Operating Model Design service transforms how tech teams work, collaborate and deliver value across the organisation. It’s more than just a process overhaul, it defines the essential capabilities a business needs and how they should work together for maximum efficiency and impact.
The Operating Model process
Our approach is collaborative, ensuring that your team is fully engaged in shaping a model that works for your organisation. We don’t impose a one-size-fits-all solution; instead, we co-design a tailored framework that aligns technology investments with business goals, improves visibility for stakeholders, and enables continuous delivery of value.
There are seven steps to implementing an Operating Model:
Understanding business strategy
Through research interviews and analysis to align commercial and strategic priorities.
Mapping capabilities
To understand existing and absent capabilities required to execute.
Analysis of ways of working
Analysis of ways of working.
Co-designing a high level operating model
Defining team structures, workflows and governance frameworks.
Clarifying roles and responsibilities
Building teams that understand their purpose and contribution to success.
Establishing Operational Governance
Providing clear structures to improve decision-making and accountability.
Implementing change management
Creating roadmaps, stakeholder engagement strategies and communication plans.
We have seen first-hand how a well-structured Operating Model offers the C-Suite improved visibility into tech initiatives and how they support business objectives. Implementing an Operating Model has helped our clients to make a number of improvements:
- Less wasted tech investments
- Increased confidence in the tech team’s ability to deliver on time
- Greater ROI as agile tech teams deliver results faster
- A highly engaged, peak performing tech team with fewer conflicts across the organisation
- A tech team that supports the growth strategy
